Refund policy

Change-of-mind returns

If you bought your Navaya Cover online and change your mind, email returns@navayababy.co.uk within 14 days of receiving it. Include your order number and tell us that you wish to cancel. You then have another 14 days to send it back to the return address we provide.

You are responsible for the cost of return postage for a change-of-mind return. We recommend using a tracked service and keeping proof of postage. You may inspect the cover as you would in a shop, but we may reduce a refund if handling beyond that has diminished its value.

We will refund the price paid and any standard outbound delivery charge, if one was paid. We may wait until we receive the cover or evidence that you have sent it back. We will make the refund to your original payment method within 14 days of that point.

Faulty, damaged or incorrect items

If your cover is faulty, damaged or not what you ordered, email returns@navayababy.co.uk with your order number and a description of the issue. We will explain the next steps and cover reasonable return postage where required. Your statutory consumer rights are not affected by this change-of-mind policy or by the final-batch price.

Earlier orders

If you placed your order before 29 September 2026, the returns terms offered when you bought it remain in place. Contact us with your order number and we will honour those terms.